Our Mission

The goal of ChillNet is to innovate and provide advances, quality products and solutions, along with industry’s leading customer service and support, ¬†all for affordable prices.

We are proudly dedicated making it possible to bring to our customers enterprise business solutions for only a small portion of the price.

We value having this privilege to host every single web site, from business ventures to baby albums; by no means do we take this privilege lightly. We are aware of the responsibility and confidence you have placed in us to host your online presence.

Therefore, we live and work by a few very simple yet important principles.

The customer is the #1 focus for the entire company. I emphasize this to everyone every time I have the opportunity. We clearly understand that our customers and no one else provide us the opportunity for rapid growth, making us the one of the fastest growing hosting company in South Africa.

We are dedicated to our mission and to continuously are being dedicated to providing you the best eBusiness and web hosting services possible. Our goal is to provide our customers tomorrow with better, faster and more reliable services than yesterday.

We also understand that behind every successful company is a team of very successful people. ChillNet was fortunate to gather the best team in the industry of talented professionals with the necessary skills and drive to provide our customer with a superior service.

Our customer approach is very straightforward but after all effective. Our entire staff is equally responsible for supporting our customers at all times.

We believe that the people and not technologies are the key to our success. Therefore empowering our staff is the key to their performance and ultimately our customer’s satisfaction.

In my eyes the web hosting industry is very complex. There are many web-hosting providers all presenting the same promises of superior web hosting and market leadership. But this isn’t as simple as it seems. Supporting your customers the right way requires the know-how and infrastructure in every area of the company that ChillNet has cultivated since its inception. It also requires flexibility on behalf of the provider to meet customer needs for third-party applications such as databases, scripts and commerce apps, among other things. Unfortunately, customers have frequently walked away disappointed because their hosting provider was unable to deliver on their initial promises.

I am confident that the reason why they cannot deliver where ChillNet can is not because they do not want to. A lot of web hosting companies, which enter our industry lack the adequate management skills and the sufficient funds to invest in research, development and infrastructure. With all of the web hosting options available today, the burden falls to the web-hosting customer to exercise due diligence in selecting a quality provider from the multitudes that are available.

Pursuing total quality and delivering on our promises, research and development are the most critical aspects of ChillNet’s mission to be the best web hosting provider in the industry. To that end, you will notice that one of our strengths is constant improvement across all departments and deployment of new features or processes.

ChillNet has prospered by following the fundamental principles of customer care, attention to detail, value proposition and ongoing innovation. We hope you decide to let the quality that we have dedicated ourselves to cultivating here work for you by choosing ChillNet for your web hosting needs.

Sincerely,

Conrad van Straaten
Director
ChillNet (Pty) Ltd